Shipping And Delivery Time

All orders on petsmartech.com are shipped from china and warehouse partners around the world depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.

We ship and deliver worldwide.

Estimated shipping time:    25 to 35 Working Days                                 

NOTE :  Keep in consideration that your order may ship from any of our warehouse partner due to your shipping address proximity and logistic reasons. This makes it possible for us to offer cheaper or free shipping and shorter shipping times

Handling Times

Please allow 1-4 business days for your order to be packed and posted. (We aim for this to take less than 48 hours. However, if we receive a higher than usual amount of orders, these times can be delayed)

In case of unforeseen circumstances, the handling and shipping times may be delayed. Please contact our support in case you are concerned about your order's shipping time.  contact@petsmartech.com

Order Tracking

Once your order has shipped, you will receive an Order Tracking Number (OTN) via email or text message. You can use the number to track the status of your shipment. If you haven't received your OTN in 5 business days, please contact us at contact@petsmartech.com and we’ll respond as early as possible.

Delivery Address

A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. To change or cancel the order, please email  contact@petsmartech.com  within 8 hours after order is placed.

If a package is returned to us due to an incorrect or incomplete address provided by you (the customer) or your agent, we will contact you for a correction, and the package will be re-shipped at an additional shipping fee. 

Back Orders

We ship the entire order when all items are ready, so please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship.

Lost / Damaged Packages due to Shipping

If any item is lost or arrives damaged due to shipping, please snap some photos of the damage to the box and contact Us. However, if your package has not been received within 3 weeks of the shipping notification email or text message, please contact us. We will look into your order details and assist you in getting it straightened out with . We will send you a new item.

Shipping / Order Questions

For any questions about shipping or your orders, please email our support team at : contact@petsmartech.com

 

NOTE : DUE TO COVID-19 there are maybe some delay during the delivery.