FAQs-Frequently Asked Questions

Hello Pet People. 

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: contact@petsmartech.com

 

Q. Where does Petsmartech Ship?
Petsmartech ships everywhere in the world except some country contact us at: contact@petsmartech.com for more information

Q. Where do you ship from?
We ship from china and our partnered warehouses across the world. Please expect your items to be shipped separately (if you order more than one item) as different warehouse specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?
It will usually take 10-30 business days for all orders to arrive. Shipping times vary based on customer location and from product-to-product; based on demand and shipping location.

Q. How long will it take to dispatch the order?
Orders will normally be processed and dispatched within 2-7 days.

Q. Do you ship Worldwide?
Yes we are shipping worldwise

Q. How much does shipping cost?
Completely FREE! We offer free standard shipping on all domestic orders! *The free shipping service does not cover some country, please contact us in advance at contact@petsmartech.com for additional information

Q. I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: contact@petsmartech.com And we will send you a similar replacement item as soon as possible.


Q. Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

Q. Where is your company located?
Our company is located in USA and our headquarter in Dubai, we have designed products that pet owners would desire and shipped to homes worldwide

Q. Where are your products made?
Currently we manufacture in China, taking great care to choose partners who share our values. That means prioritizing quality, worker safety, fair wages and benefits, and minimizing environmental impact.

Q. Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 48 hours. 

Q. Who can I contact if I have a problem with my order?
All inquiries can be forwarded to contact@petsmartech.com

Q. How can I pay?
We accept all Major Credit Cards and Paypal.

Q. Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at: contact@petsmartech.com

Q. Do you have a refund policy?

Yes refers to our shipping policy in the navigation menu